CoordinateIQ Terms & Conditions

1) Acceptance of Terms

These Terms & Conditions (“Terms”) form a binding agreement between CoordinateIQ LLC (“CoordinateIQ,” “we,” “our,” or “us”) and the person or entity using the Services (“Customer,” “you,” or “your”). By accessing or using our websites, applications, or related services (the “Services”), you agree to these Terms.

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity. If you do not agree, do not use the Services.

2) Eligibility & Accounts

• Minimum age. You must be at least 18 to use the Services. If you are under the age of majority where you live, you must have a parent or legal guardian’s permission.
• Registration. You must provide accurate account information and keep it updated. Your login credentials are confidential; you are responsible for activities under your account.
• Admins & organizations. If your account is provisioned by your employer, your organization’s administrator controls certain settings and access to your workspace data.

3) Subscriptions, Plans & Billing

CoordinateIQ is offered on subscription plans (e.g., Individual, Team, Enterprise). Plan features, limits, and pricing are shown at purchase or in your order form.

• Fees & taxes. Fees are billed in advance per billing cycle and are non-refundable except as required by law or expressly stated in these Terms. Prices are exclusive of taxes; you are responsible for applicable taxes.
• Auto-renewal. Subscriptions automatically renew for successive terms unless canceled before the end of the current term.
• Usage-based/seat changes. Adding users or features may increase charges. Reductions take effect at the next renewal unless otherwise agreed.
• Trials & promos. Trial or promotional access is provided “as-is” and may be modified or terminated at any time.
• Late payments. We may suspend or terminate access for unpaid amounts after reasonable notice.

4) Cancellations, Downgrades & Refunds

• Cancel anytime. You may cancel in-app or by contacting info@coordinateIQ.com. Access continues until the end of the current term.
• Refunds. Except where required by law or expressly stated, fees are non-refundable and credits are not provided for partial periods.
• Account deletion. Deleting your account removes your profile and personal information from our active systems (see Privacy Policy for details).

5) Acceptable Use

You agree not to (and not to permit others to):

• Violate laws; infringe, misappropriate, or violate others’ rights.
• Reverse engineer, decompile, or attempt to derive source code (except to the extent such restriction is prohibited by law).
• Interfere with or disrupt the Services, bypass security or access controls, or overload infrastructure.
• Upload malicious code or content that is unlawful, harmful, or deceptive.
• Use the Services to create or distribute spam, malware, or illegal content.
• Misrepresent identity or affiliation, or resell/lease the Services without written permission.

6) Customer Content & License to CoordinateIQ

“Customer Content” means data, text, files, documents, prompts, sales plays, prep notes, and other material you or your users submit to the Services.

• Ownership. You retain ownership of Customer Content. Between the parties, CoordinateIQ does not claim ownership in your content.
• License to operate the Services. You grant CoordinateIQ a non-exclusive, worldwide, royalty-free license to host, copy, process, transmit, display, and create derivative works of Customer Content solely to provide, secure, and improve the Services, and to comply with law.
• Admin control. For organization accounts, your administrator controls access to Customer Content within your workspace.

7) CoordinateIQ Intellectual Property

We and our licensors own all rights, title, and interest in and to the Services, including software, user interfaces, APIs, documentation, designs, and know-how. No rights are granted except as expressly stated in these Terms.

All CoordinateIQ trademarks, logos, and brand elements are our property. Third-party marks are the property of their respective owners.

8) Feedback

If you provide ideas, suggestions, or feedback, you grant us a perpetual, worldwide, royalty-free right to use and exploit that feedback without restriction or obligation.

9) Third-Party Services & Integrations

The Services may interoperate with third-party products (e.g., Google Workspace, Microsoft 365, CRMs). Your use of third-party services is governed by their terms and privacy policies.

• Permissions. When you or your admin connect an integration, you authorize us to access and process data from that service as needed to provide the feature.
• Google API Limited Use. Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
• No responsibility. We are not responsible for third-party services and do not control their content or availability.

10) AI Features

Some features use AI technologies to generate or summarize content. Outputs may be inaccurate or incomplete; you are responsible for reviewing outputs and determining fitness for your use.

• Providers & safeguards. Where enabled by your admin, vetted AI service providers may process inputs/outputs to deliver the feature, subject to contractual safeguards. Providers are not permitted to use your workspace content for their own advertising or to train foundation models without explicit opt-in by your organization.
• Usage restrictions. Do not use AI features to create unlawful content, discriminate, or violate privacy or IP rights.

11) Confidentiality

Each party may receive non-public information marked or reasonably understood as confidential (“Confidential Information”). The receiving party will use the same degree of care it uses to protect its own confidential information (no less than reasonable care) and only use such information to perform its obligations under these Terms. Exclusions apply for information that is public, independently developed, or lawfully obtained without restriction. If compelled by law to disclose, the receiving party will provide notice (if legally permitted) and reasonable assistance to seek protective treatment.

12) Privacy & Data Processing

• Privacy Policy. Our Privacy Policy explains how we collect, use, and protect personal information.
• Roles. For organization workspaces, CoordinateIQ acts as a processor/service provider and the organization acts as controller/business regarding Customer Content and end-user data. For marketing sites or direct accounts, we may act as controller.
• Data requests. End users should contact their administrator for requests involving organization-controlled data. We assist administrators in responding to requests as required by law and contract.

13) Security

We implement technical and organizational measures designed to protect the Services and Customer Content (e.g., encryption in transit, role-based access controls, network safeguards, and employee training). No system is perfectly secure; you are responsible for maintaining the security of your accounts and devices.

14) Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES AND ALL RELATED CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICES WILL BE ERROR-FREE, UNINTERRUPTED, OR MEET YOUR REQUIREMENTS.

15) Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER COORDINATEIQ NOR ITS SUPPLIERS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS, EVEN IF ADVISED OF THE POSSIBILITY. OUR AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICES WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO COORDINATEIQ FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow certain limitations; in such cases, the above limits apply to the fullest extent permitted.

16) Indemnification

You will defend, indemnify, and hold harmless CoordinateIQ, its affiliates, and their respective officers, directors, employees, and agents from and against claims, losses, and expenses (including reasonable attorneys’ fees) arising from your use of the Services, Customer Content, or violation of these Terms or applicable law.

17) Export & Sanctions

You must comply with all applicable export control and economic sanctions laws and regulations. You represent that you are not located in, organized under the laws of, or ordinarily resident in any embargoed country, and are not a prohibited party.

18) Governing Law & Venue

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws rules. The exclusive venue for disputes arising out of or relating to these Terms or the Services is the state or federal courts located in Hillsborough County, Florida, and the parties consent to personal jurisdiction there.

19) Changes to Terms

We may modify these Terms from time to time. We will post the updated Terms with a new “Last updated” date and, where appropriate, provide additional notice. Your continued use of the Services after the effective date constitutes acceptance of the changes.

20) Suspension & Termination

• For cause. We may suspend or terminate access immediately if you breach these Terms, pose a security risk, or use the Services unlawfully.
• For convenience. Either party may terminate at renewal by providing notice before the current term ends.
• Effect. Upon termination or expiration, your right to use the Services ends. We will delete or anonymize personal data per our Privacy Policy and applicable retention obligations.

Contact

Questions about these Terms? Email us at info@coordinateIQ.com.

You can also reach us by mail at:
CoordinateIQ LLC
5005 W Laurel St
Ste 100 #3036
Tampa, FL 33607